Shipping policy
Order Processing Time Orders are processed within 2 to 4 business days before shipment.
Shipping Time Once shipped, delivery typically takes between 7 and 12 business days, depending on your location. Please note that occasional delays may occur due to customs processing, carrier issues, or other circumstances beyond our control.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.
Customs and Import Duties For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer. These charges are not included in the item price or shipping cost.
Shipping Delays While we aim to meet the estimated delivery times above, Vomeros is not responsible for delays caused by customs, weather conditions, or carrier disruptions. If your order is significantly delayed, please contact us at vumeros44@gmail.com and we will assist you.
Incorrect Shipping Information Please ensure your shipping address is correct at checkout. Vomeros is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Lost or Missing Packages If your tracking shows delivery but you have not received your package, please contact us within 7 days so we can investigate with the carrier.
Contact Information
Store: Vomeros (vomeros.com) Email: vumeros44@gmail.com Phone: +34 642 811 606 Address: Calle Fika 37, 48006 Bilbao, Spain
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET) We aim to respond to all customer inquiries within 24 to 48 business hours.